Customer ops.
Running themselves.
Onboarding workflows, support triage, revenue ops — agents handle the routine and your team approves what matters, all in one governed ledger.
Where the growth leaks out.
Onboarding is a checklist in someone's head. Every new customer's first two weeks depend on which CSM they drew.
Support tickets pile up and the triage is somebody skimming a queue between meetings.
Renewals sneak up because nobody's watching the accounts that quietly went dark.
My customer data lives in five tools that don't talk, so nobody ever has the whole picture.
How Ekamize runs it.
Every line below maps to a capability that's live in the product today — not a promise. 236 governed tools, 13+ apps, one ledger of truth.
Onboarding that runs the same way every time
Your onboarding playbook lives as a durable workflow — steps, nudges, handoffs — so week one doesn't depend on which CSM the customer drew.
Support triage, handled before it piles up
Incoming tickets are captured, categorised and routed by agents, with the routine responses drafted for approval. The queue stops being one person's skim.
Customer ops in one ledger
Accounts, contacts and every touch in one place — agents flag the accounts going quiet before the renewal sneaks up on you.
Revenue ops that close the loop
Invoices, GST and payment tracking wired to the account, so billing isn't a separate spreadsheet living in someone else's tab.
Describe the internal tool, skip the sprint
Need a bespoke internal dashboard or workflow? Describe it and 01 builds the tables and automations — your ops team stops waiting on engineering.
Governed automation, audited end to end
Every agent action passes a policy gate and lands on the audit trail; customer-facing sends need approval; anything wrong is undoable inside 72 hours.
Turn it on your way.
Drive it yourself with 01, or have us set it up with you. Same platform, same governance — you pick the on-ramp.
Start today, on your own.
Sign up and 01 interviews you about how you actually work, then builds your workflows and stages live — your SOP is running in about thirty minutes. No implementation project, no PDF.
We set it up with you.
Concierge slots open per industry as we scale — request a call back and we'll tell you exactly when we can take you on.
Need more than setup? Ekamize Managed runs your operations monthly.
We call within one business day.
Leave your name and number. A founder reads every request and calls you back — to walk through saas companies on Ekamize and whether it's the right fit.
Prefer email first? Join the waitlist.